FAQs

Below is a list of Frequently Asked Questions about our new SMS Blasting Application Service:

1. What is the validity period for the SMS Credits?
   All SMS credits are valid for 1 year. You can top-up credits (Minimum 1000 SMS) to bring forward the balance of your SMS Credits.
    
2. Can I see the status of the SMS? Or delivery status?
   Yes, there are 8 types of SMS status in our system; there are Pending, Sent, Delivered Successful, Delivered Failed, Rejected, Expired, Unknown and Error.
    
3. Do you charge if the SMS not delivered?
   Yes, we charge every SMS sent. We will refund for those SMS with error status.
    
4. Can I change my Sender ID?
   Yes, you can change your Sender ID anytime. Just login into our system, go to Utility and click Sender ID.
    
5. Can I send MMS?
   Yes, our system will store the uploaded media file into our server and deliver WAP Push to recipients.
    
6. What are the charges for MMS?
   1 Credit. YES, it is the same charge for 1 SMS Credit.
    
7. Which model of phone can receive the MMS?
   Recipient must have a WAP/GPRS/3G enabled phone to receive the MMS/WAP Push message that sent from our system.

If you have any further questions, feel free to contact us.